Reference

Terms and Conditions That Cover Your Account

These Terms and Conditions set out what you agree to when you open and use a 711bingo account — covering everything from how deposits via GCash, Maya, and InstaPay are handled, to what happens when you request a withdrawal.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsPhilippines players where law permitsUpdated without prior notice — check regularly
711bingo Terms and Conditions That Cover Your Account
HOW WE HANDLE POLICY

Account Security and Your Policy Rights

We treat these Terms and Conditions as a live document — not a formality buried in a footer. Below is how each major policy area is handled on your account, from data use to how you request a change.

Data Handling

Personal details you submit — name, ID, linked GCash or Maya number — are used only for account verification, transaction processing, and compliance checks. We do not sell this data.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you suspect unauthorised access, lock the account immediately through the security settings page and contact support.

Data Retention

We retain account records and transaction logs for the period required under applicable law. After an account is closed, certain records remain on file as required for audit and compliance purposes.

Requesting Changes

To update your registered e-wallet number, legal name, or linked payment method, submit a verified request through live chat or email. Changes take effect once identity re-verification is complete.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe an action has been taken on your account in error, contact us directly. Our support team handles terms-related queries alongside payment disputes and account access issues — so route your question through the channel that suits the urgency.

Team online

Live Chat

Reach the support team through the live chat icon in your account dashboard for real-time help on any terms or account query.

Email Support

Send a detailed message to our support email for matters that require documentation, such as a transaction dispute or account closure request.

Account Help Centre

Log in and visit the Help section to find policy documents, your transaction history, and step-by-step guidance on common terms-related questions.

Questions on These Terms, Answered

The questions below cover what players in Manila and across the Philippines ask most often about the Terms and Conditions — from how account changes work to what triggers a restriction.

No. Deposits must come from a payment account registered in your own name. Using a third-party GCash or Maya wallet is a breach of these terms and may result in a hold on your account.

Contact support as soon as you notice the issue. Unintentional breaches are reviewed on a case-by-case basis, and we may restore access once the situation is clarified and verified.

We update the version date on this page whenever a change is made. We recommend checking this page periodically, especially before making a large deposit or withdrawal via InstaPay.

Withdrawals are held when identity verification is incomplete. Confirm your linked GCash or Maya number in account settings, upload any requested ID, and the cashout will proceed once cleared.

Yes, under certain circumstances — including fraud, terms violations, or legal compliance requirements. Where possible, we notify you and explain the reason, except where law prohibits disclosure.

Submit a written dispute via our support email, referencing your account ID and the specific clause you believe was applied incorrectly. Our team will review and respond within the timeframe stated in the Help Centre.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.